Natural Nourishment Ltd. is committed to protecting your privacy and complies with all relevant data protection regulations, including the Data Protection Act (DPA) and the General Data Protection Regulation (GDPR).
This policy outlines how your personal data is collected, used, and stored securely. If you have any questions, please email info@lieblinghealth.com.
What We Do
Our business involves providing Nutritional Therapy services and Health Packages to individuals, aiming to improve their health and wellbeing through dietary and lifestyle adaptations. We focus on preventative healthcare, achieving optimal functionality, and avoiding disease wherever possible. As each person is unique, all advice is tailored specifically to the individual. Guidance may include the use of nutraceuticals (supplements), recommendations for further testing, or referrals to other practitioners when appropriate.
Additionally, we offer other business services, including product development, press pieces, content creation, workshops and educational seminars.
How Your Data Is Collected
We may collect data in the following ways:
- By completing a pre-consultation questionnaire
- During a Nutritional Therapy consultation
- Through email, video calls, telephone conversations, or by post
- Through payments made via credit/debit card or online
This may include:
- Basic details (e.g., name, address, contact information)
- Health information (e.g., medical history, test results, medications/nutraceuticals)
- Other physicians or professionals involved in your care
- Bank details
This information is used to provide direct healthcare, which gives us a legitimate legal basis for holding your personal data.
Data From External Sources
We may obtain sensitive medical information from testing companies/laboratories (e.g., test results) and from other healthcare providers, but only with your explicit consent. This allows us to coordinate your healthcare properly.
How Your Data Is Used
We act as both a data controller and processor to provide direct healthcare, liaise with other healthcare providers and testing companies, and process payments.
Your data is protected at all times and stored in a manner consistent with GDPR requirements. We may use your personal data when there is an overriding public interest or when legally required to do so. For marketing purposes, your data will only be used with your direct consent.
All information is kept confidential and will only be disclosed to third parties with your express consent, except in the following instances:
- To our professional associations if required to process a complaint made by you
- To any party to whom we may transfer our rights and obligations under any agreement with you
- To legal or crime prevention agencies and/or to comply with regulatory requests, if required or permitted by law
We may share your information with supplement companies and biochemical testing companies as part of your healthcare. No sensitive information will be shared without your express consent.
We may also share anonymised case histories with our peers for professional development, including clinical supervision meetings, conferences, online forums, and publications (e.g. medical journals and trade magazines). This will only occur with your explicit consent.
If we believe that your life is in danger, we may pass your information to an appropriate authority (e.g., police, social services, or your GP) based on the legal principle of "vital interests."
Your Rights
You have the right to:
- Access, amend, delete, or obtain a copy of any data that can identify you, subject to certain exemptions
- Have your information corrected or updated where inaccurate
- Request that we stop processing your data where it is not required by law or in accordance with BANT and CNHC guidelines
- Receive a copy of your personal data in a structured, commonly used, and machine-readable format, and transmit that data to another controller without hindrance from us
- Object at any time to the processing of your personal data
To request access to your data, please make a subject access request in writing to Phoebe Liebling. You will receive a response within 20 working days, including:
- The personal data we hold about you
- The sources from which we acquired the data
- The purpose of processing the data
- Persons or entities with whom we are sharing the data
Data Security and Retention
We do not engage in automated processing that leads to automated decision-making based on your personal data. All safeguarding measures are employed in accordance with GDPR, and records will be kept for the duration specified by our professional association (BANT).
Analytics
Like most websites, we use analytics software to help understand trends in website traffic. No personally identifiable information is used in these statistical reports.
Social Media
Our website uses social media plugins (e.g., LinkedIn, Facebook, Twitter) to connect with social networks. These platforms may set cookies through our site to enhance your profile or contribute to data collection, as outlined in their respective privacy policies.
Complaints
If you have a complaint regarding the use of your personal data, please contact us at info@lieblinghealth.com. If your complaint is not resolved to your satisfaction, you may contact the Information Commissioner's Office (ICO) at 01625 545745 or 0303 1231113.
Policy Review
This policy will be reviewed annually and updated as necessary following any legislative changes or relevant best practice recommendations.